Terms of Service

These Terms govern your use of the software and services operated by FrameLayer ("FrameLayer", "we"), including the Wanda WhatsApp console (wa.framelayer.ai), the buzz Community Manager, maio and other applications served under *.framelayer.ai (together, the "Services"). By accessing or using the Services you agree to these Terms. If you use the Services on behalf of a business, you accept them on its behalf and confirm you are authorized to do so.

1. The Services

• Wanda lets a business connect its own WhatsApp Business number through Meta's official WhatsApp Business Platform (Cloud API, including Embedded Signup and coexistence with the WhatsApp Business app), and read, send and manage its WhatsApp conversations from a web console, optionally assisted by AI-generated reply drafts.
• buzz lets a business draft, schedule and publish content to the social accounts it connects (Facebook, Instagram, TikTok).
• We may add, change or discontinue features. We will give reasonable notice of material changes that reduce functionality you rely on.

2. Accounts and access

Access is granted per business account by an administrator and authenticated with Google sign-in or credentials we issue. You are responsible for all activity under your access, for keeping credentials confidential and for telling us promptly about any unauthorized use.

3. Your WhatsApp and platform connections

• You connect only numbers, WhatsApp Business Accounts and social accounts that you own or are authorized to manage, and you authorize FrameLayer to act on them through the official Meta and TikTok APIs solely to provide the Services.
• You must comply with the WhatsApp Business Policy, the WhatsApp Commerce Policy, Meta's Terms and the terms of any other connected platform. In particular, you only message people who have given you their consent (opt-in), you honor opt-out requests, and you use approved message templates where required.
• Meta charges for WhatsApp conversations/messages according to its pricing. Unless agreed otherwise in writing, those charges are billed to the payment method on your WhatsApp Business Account and are your responsibility.
• You can disconnect a number or account at any time from the console or from Meta Business Suite; disconnecting stops new data from flowing into the Services.

4. Acceptable use

You will not use the Services to send spam or unsolicited bulk messages; to send unlawful, fraudulent, deceptive, harassing or infringing content; to sell or promote goods and services prohibited by the WhatsApp Commerce Policy; to process data you have no right to process; or to probe, disrupt, reverse engineer or overload the Services. We may suspend access that puts the Services, our platform partners or other customers at risk.

5. Your content and data

You keep all rights to the messages, contacts, media and other content you and your customers exchange through the Services ("Customer Content"). You grant FrameLayer a limited license to host, process and transmit Customer Content only as needed to operate the Services for you. You are the controller of your customers' data and are responsible for having a lawful basis to process it; FrameLayer processes it on your behalf as described in our Privacy Policy. Wanda keeps message content on our servers encrypted and only for a limited retention window (currently 30 days), after which it is deleted.

6. AI-assisted features

Where enabled, AI features generate draft replies from conversation context using third-party AI model providers. Drafts may be inaccurate. They are suggestions only: you review and decide what is sent, and you are responsible for the messages you send. AI features can be turned off per account.

7. Fees

Fees for paid plans, if any, are agreed with you in writing or shown before you subscribe. Meta and other platform charges are separate (see section 3).

8. Availability and support

We work to keep the Services available and secure, but they are provided "as is" and "as available". The Services depend on third-party platforms (such as Meta and Google) whose outages, policy changes or API changes are outside our control.

9. Limitation of liability

To the maximum extent permitted by law, FrameLayer is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability arising from the Services in any twelve-month period is limited to the amounts you paid FrameLayer for the Services in that period.

10. Suspension and termination

You may stop using the Services at any time. We may suspend or end access if you breach these Terms or platform policies, or if required by law or by a platform partner. On termination we delete your stored data as described in the Privacy Policy and on the Data Deletion page.

11. Changes to these Terms

We may update these Terms; the current version is always published at this URL with its date. Continued use after an update means you accept the updated Terms.

12. Governing law and contact

These Terms are governed by the laws of the Republic of Ecuador. Questions: [email protected].

Términos del Servicio

Estos Términos regulan el uso del software y los servicios operados por FrameLayer, incluidos la consola de WhatsApp Wanda (wa.framelayer.ai), el Community Manager buzz, maio y las demás aplicaciones bajo *.framelayer.ai (los "Servicios"). Al usarlos aceptas estos Términos; si lo haces en nombre de una empresa, confirmas que estás autorizado para aceptarlos en su nombre.

1. Los Servicios

Wanda permite a una empresa conectar su propio número de WhatsApp Business mediante la plataforma oficial de Meta (Cloud API, Embedded Signup y coexistencia con la app WhatsApp Business) y gestionar sus conversaciones desde una consola web, con borradores de respuesta generados por IA opcionales. buzz permite redactar, programar y publicar contenido en las redes que conectes.

2. Cuentas y acceso

El acceso se otorga por cuenta de empresa y se autentica con Google o credenciales emitidas por nosotros. Eres responsable de la actividad realizada con tu acceso y de mantenerlo confidencial.

3. Tus conexiones de WhatsApp y plataformas

Solo conectas números y cuentas que te pertenecen o que estás autorizado a administrar. Debes cumplir la Política de WhatsApp Business, la Política de Comercio de WhatsApp y los términos de Meta: escribir solo a personas que dieron su consentimiento, respetar las solicitudes de baja y usar plantillas aprobadas cuando corresponda. Los cargos de Meta por conversaciones/mensajes se facturan al método de pago de tu cuenta de WhatsApp Business. Puedes desconectar un número en cualquier momento.

4. Uso aceptable

No uses los Servicios para spam, mensajes masivos no solicitados, contenido ilegal, fraudulento o que infrinja derechos, productos prohibidos por las políticas de WhatsApp, ni para atacar o sobrecargar los Servicios. Podemos suspender el acceso que ponga en riesgo los Servicios.

5. Tu contenido y tus datos

Conservas todos los derechos sobre tus mensajes, contactos y medios. Nos otorgas una licencia limitada para procesarlos solo para prestarte los Servicios, según nuestra Política de Privacidad. Wanda guarda el contenido de los mensajes cifrado y solo durante una ventana limitada (actualmente 30 días), tras la cual se elimina.

6. Funciones de IA

Los borradores generados por IA (mediante proveedores de modelos de terceros) pueden contener errores; son sugerencias. Tú decides qué se envía y eres responsable de ello. Pueden desactivarse por cuenta.

7. Disponibilidad y responsabilidad

Los Servicios se ofrecen "tal cual" y dependen de plataformas de terceros (Meta, Google). En la máxima medida permitida por la ley, no respondemos por daños indirectos ni por pérdida de datos o ganancias, y nuestra responsabilidad total se limita a lo pagado a FrameLayer en los últimos doce meses.

8. Terminación, cambios y ley aplicable

Puedes dejar de usar los Servicios cuando quieras; podemos suspender el acceso por incumplimiento de estos Términos o de las políticas de las plataformas. Al terminar eliminamos tus datos según la página de Eliminación de Datos. Podemos actualizar estos Términos; la versión vigente se publica en esta URL. Se rigen por las leyes de la República del Ecuador. Contacto: [email protected].